First in Industry Service Excellence Program Announced

WOODLAWN, Md. – Jan. 10, 2018 – Today, a representative for American Energy Services, a Baltimore-based company with national reach, announced the sector’s first comprehensive Service Excellence Program of its kind: a true differentiated value proposition. The program, available in conjunction with any American Energy Services proposal, is now available for 5, 7 or even 10 years.

What makes this program unique is its all-inclusive approach for greater savings, efficiency, and satisfaction beyond the initial sale, and beyond current industry benchmarks. What it includes:

Peace of mind: An extended warranty on all product and labor, exceeding manufacturers’ coverage, offering 5, 7 and 10 year plans.

Annual Energy Efficiency Audits:  These annual audits are provided as part of the program and offer customers the certainty of the finest and most cost effective, sustainable solution. AES’s Service Excellence Program includes an investment-grade energy efficiency audit annually, including a Health Check, Operations Review, and Technology Review.

Health Check: The AES annual audit includes a health-check review to provide an efficiency report card. Using that graded report, we can address performance gaps and identify areas that aren’t meeting optimum satisfaction. The Health Check can raise efficiencies to an A+ rating through adjustments made to controls and sensors, or by correcting service issues, before they become issues.

Operations Review: An annual Operations Review keeps a company’s energy solution matched to their business or operations environment. The Operational Review is a strategic examination of energy requirements, today, and for the future.

Technology Review: Energy savings solutions continue to improve every day. An annual Technology Review allows client companies to always stay at the cutting edge, and take advantage of the most current opportunities.

“We are excited to be the first in our industry to make the leap, and offer our customers true confidence in their investment. Through this program, we stay with our customers, understand the individual characteristics of their changing needs, give them peace of mind, and ensure that their experience is always the finest possible.”  Jim Caprara, President, CEO – American Energy Services

For over 15 years, American Energy Services has been a trusted provider of audits and energy solutions for public and commercial customers, serving Fortune 500 companies, government agencies, healthcare, property management, schools and universities.

With experience in high efficiency lighting, intelligent controls, energy monitoring and EV, AES offers a complete portfolio and turnkey installation, as well as both proprietary and industry financing, and non-profit grant options.



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“AES just did a project in one of our schools and the options and pricing methods are not like anyone I have seen in the market.”

Michelle Griffith, Business Owner
DeVere Weatherization & Construction

We worked with a number of people from AES on this project and all were great in communicating and implementing what was best for our property and residents! It looks and feels like it has ALWAYS been there!

Cindy Gogluizza, Property Manager
The Isle Apartments

“Luke (AES Superintendent) has done a great job of managing this project in challenging circumstances. I appreciate all of your hard work in making this wonderful project a reality.”

Leslie Edinberg, Assistant Head of School for Finance, Advancement & Operations
St. Anne's School of Annapolis

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